Frequently asked questions
The little things, answered honestly.
Practical answers about booking, payment, and what it's like to have Danielle care for your home.
The Logistics
Do I need to be home?
No, most of my clients are not home during their service. Just provide me with a way to enter (like a garage code or a hidden key), and I'll take care of the rest.
How do I pay?
I accept all payment methods (cash, check, Zelle, Venmo, Cashapp, Debit/Credit card).
What is your cancellation policy?
Neenee's is a family run business, so I understand that things come up, but I ask for at least 48 hours' notice for any cancellations or rescheduling.
The Clean
Why do I need a walkthrough?
Cleaning is not one size fits all. The walkthrough allows me to schedule your clean appropriately, quote accurately, and make sure I bring the right products and tools for your home's specific surfaces and needs.
Do you bring your own supplies?
Whatever is easiest for you! I always have my own professional-grade supplies and equipment ready to go, but if you have specific products you prefer me to use, just let me know.
Happiness Policy
What if I'm not happy with a clean?
My goal is to provide you with exactly the service we agreed upon. If I ever miss a spot or something isn't quite right, please let me know within 24 hours, so I can make it right.
Trust & Safety
Will I always have the same cleaner?
Yes! NeeNee's Cleanies is a solopreneur business, so you will have me personally in your home for every single clean. This ensures your sanctuary is handled with consistent care.
Are you insured?
Yes. I am fully insured and bonded, providing you with total peace of mind while I am in your home.
Still curious about something?
Text or email Danielle directly, or skip ahead and request your custom quote.